Shipping Policy

Last updated: 25 Oct 2026

1. Introduction

Welcome to Srishti Farm Organic. This Shipping Policy explains how we process orders, calculate shipping charges and arrange delivery for purchases made through our website.

2. Order Processing

Orders are processed after the required order details and payment status have been verified, where applicable. Processing times may vary depending on product availability, order volume, holidays and operational requirements.

Please ensure that your name, mobile number, email address and shipping address are accurate when placing an order. Incorrect or incomplete information may delay delivery.

3. Shipping Charges

Applicable shipping charges are displayed during checkout before you place your order. Charges may depend on the order value, delivery location and applicable offers.

Any free-shipping offer will be subject to the eligibility conditions displayed on the website at the time of purchase.

4. Delivery Timeframes

Estimated delivery times, where displayed, are indicative and are not guaranteed delivery dates. Actual delivery may depend on the destination, courier availability, weather, public holidays, transport disruptions and other circumstances.

If an order is delayed, please contact us with your order number so we can assist you.

5. Delivery Locations

Delivery availability depends on the serviceable locations supported by our shipping partners. Your delivery address may be checked during checkout or order processing.

If a location cannot be serviced after an order has been placed, we will contact you to discuss the available options and any applicable cancellation or refund.

6. Tracking Your Order

Where tracking is available, tracking details may be shared through the contact information provided with your order. Tracking updates are supplied by the relevant shipping partner and may not appear immediately after dispatch.

7. Receiving Your Order

Please provide a reachable mobile number and ensure someone is available to receive the shipment when delivery is attempted. Courier partners may contact you if they need directions or additional delivery information.

If a delivery attempt fails because the recipient is unavailable, the address is incorrect or the shipment cannot be delivered for another reason, the courier may arrange another attempt or return the shipment according to its procedures.

8. Damaged, Missing or Incorrect Items

Please check your order after delivery. If an item is damaged, missing, incorrect or has another delivery-related issue, contact us promptly with your order number and a description of the issue. Photographs of the outer package and affected items may help us investigate.

We will review the issue and explain the applicable resolution in accordance with our policies and applicable law. This process does not limit any rights you may have under applicable consumer protection laws.

9. Changes to a Shipping Address

If you need to change your delivery address, contact us as soon as possible. Address changes may not be possible after an order has been packed, dispatched or handed to the courier. Any request will depend on the order status and shipping partner's capabilities.

10. Order Cancellation and Refunds

Cancellation requests are subject to the order status and our applicable policies. If an order cannot be fulfilled or is cancelled after payment, any applicable refund will be handled according to our refund policy and applicable law.

Please review our Terms & Conditions for additional information.

11. Circumstances Beyond Our Control

Delivery may be affected by severe weather, natural events, transport disruptions, public restrictions or other circumstances outside our reasonable control. We will endeavour to assist customers and provide relevant updates when information is available.

12. Changes to This Policy

We may update this Shipping Policy when our shipping arrangements, services or applicable requirements change. The latest version will be published on this page with an updated revision date.

13. Contact Us

For shipping, delivery or order-related questions, please contact us through our Contact Us page. Include your order number where applicable so we can assist you more efficiently.