Privacy Policy

Last updated: 25 Oct 2026

1. Introduction

Srishti Farm Organic respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, create an account, place an order or contact us.

2. Information We Collect

Depending on how you use our website, we may collect:

• Account information: Name, email address, mobile number and login-related information.
• Shipping information: Delivery address, city, state, postal code and other details required to fulfil your order.
• Order information: Products purchased, quantities, order value, order status and transaction references.
• Customer communications: Information you provide when contacting us with questions, feedback or support requests.
• Technical information: Limited device, browser, usage and security information where collected through website logs, cookies or similar technologies.

3. How We Use Your Information

We may use your information to:

• Create and manage your customer account.
• Process orders, payments, shipping and delivery.
• Send order confirmations and important service updates.
• Respond to customer queries and provide support.
• Prevent fraud, protect website security and resolve disputes.
• Maintain business, accounting and transaction records.
• Improve our website, products and customer experience.
• Send promotional communications where permitted by applicable law and, where required, with your consent.

4. Payments and Transaction Security

Payments may be processed through third-party payment providers. Payment information submitted during checkout may be handled directly by the relevant provider under its own terms and privacy policy.

We do not intend to store full card numbers, card security codes or payment passwords in our website database. Transaction references and payment status may be retained for order management, accounting and support.

5. Sharing of Information

We do not sell your personal information. We may share relevant information with service providers when reasonably necessary to operate our business, including:

• Payment gateways and payment service providers.
• Courier, shipping and delivery partners.
• Website hosting, technical support and security providers.
• Professional advisers, auditors or authorities where disclosure is required or permitted by law.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain login sessions, support shopping cart functionality, improve security and understand website usage. You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting and dispute resolution. Retention periods depend on the type of information and applicable requirements.

8. Information Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse or alteration. However, no website or electronic transmission can be guaranteed to be completely secure.

Customers should keep their account credentials confidential and contact us if they suspect unauthorised use of their account.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also raise concerns about how your information is handled or withdraw consent where processing relies on consent.

Some information may need to be retained where required for legal, accounting, security or legitimate business purposes. We may need to verify your identity before responding to a request.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing information with them.

11. Children's Privacy

Our website is intended for general customers and is not specifically directed at children. We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us.

12. Changes to This Policy

We may update this Privacy Policy when our practices, website features or legal requirements change. The revised policy will be published on this page with an updated revision date.

13. Contact Us

For privacy questions or requests relating to your personal information, please contact us through our Contact Us page.